Capture business process data

Some companies define their business in terms of a business process model made up of business processes. A business process is a repeatable set of activities that represent work required to achieve a business objective. Typical business processes include marketing services, selling products, delivering services, distributing products, invoicing for services, and accounting for money received.

In contrast, some companies use business capabilities as a governance structure. Business capabilities describe the main functions and competencies about what is necessary to run the business. A business capability is captured as an abstract description of what is done in a company to meet its business objectives independent of the organization's structure, business processes, and people. For example, Support and Services is a high-level abstract description of a business capability whereas Deliver Services is a description of a repeatable activity (business process) that takes place.

A business process rarely operates in isolation. Other business processes will depend on it and it will depend on other business processes. A business process may have as many levels of subordinate business processes as needed, although three levels should be sufficient in the business process hierarchy to describe the value chain. Business processes at the top level are primarily abstract and present an overview of the process hierarchy. The business process hierarchy becomes more detailed on the level of the subordinate business processes.

You company's main business processes should be defined as the highest level business processes. Each business process may have multiple subordinate business processes, whereby it is recommended that the business process model not have more than 3 or 4 levels to provide manageability.

Software AG provides interoperability between Alfabet FastLane and ARIS. Both ARIS and Alfabet FastLane maintain data about business process models and objects in the IT landscape in order to support planning and management capabilities. whereas Alfabet FastLane focuses on IT portfolio management and ARIS on business process analysis and management. The available interoperability between the two solutions allows both ARIS and Alfabet FastLane to be used in synergy. If your company is interested in an integration to ARIS, please contact: https://empower.softwareag.com/ContactSupport. A one-time registration is required to access the Empower Portal.

Business processes are structured in a business process model. Before you begin, you should consider which business processes are your main business processes and which are their subordinate business processes. It is recommended that you conceptualize your business processes in a hierarchy with at least two levels. The top two levels of business processes are analyzed in the context of various business questions in Alfabet FastLane.

Start with the main business processes in your company and assign each of these business processes a number such as 1, 2, and so on. Next consider the subordinate business processes below each top-level business process and assign a logical numerical system: 1.1, 1.2., 1.3, etc. For example, Product and Client Support and Sales and Relationship Management would be a typical high level business process with Level ID attributes set to 1 and 2 respectively. The business process Product and Client SupportLevel ID = 1) might have the subordinate business processes ResearchLevel ID =1.1) and Product MarketingLevel ID = 1.2). And Product Marketing might have the sub-processes BrandingLevel ID = 1.2.1) and Market CommunicationsLevel ID = 1.2.2).

In the navigation panel, click Business Architecture > Business Processes to open the explorer for business processes.​

Add a new root-level business process. Click the root node of the explorer and click New button to open the wizard to create a business process.

Add a new subordinate business process. Click the parent business process in the explorer, go to the Overview tab and open the Subordinate Business Processes view. Click New > Create New Business Process to open the wizard.

Change the parent of a business process. Click the new parent business process in the explorer, go to the Overview tab and open the Subordinate Business Processes view. Click New > Move Existing Business Process Here to open a selector where you can chose the business process to move to the new parent business process.

Change the parent of a business process. In the Subordinate Business Processes view, click New > Move Existing Business Process Here to open a selector where you can chose the business process to move to the new parent business process.

Edit an existing business process. Select the checkbox  DWB_Checkbox for the business process you want to edit and click the Edit   dlt-icon-edit_Teal button to open the wizard.

Define the business process' basic data. The Go to Step ​ field displayed at the bottom of the wizard should show Basic Data so that you can capture the mandatory information about the business process. Define the following fields and click Next to save your data. All mandatory fields must be defined to create the business process and save it.

Ideally your company has documented its application. Applications should already be in the repository in order to define the application that supports the business process. Some business questions in Alfabet FastLane can only be answered if the relationships between applications and business processes are defined.

Applications support the company's business processes. For each business process, you should specify the applications that support the business process in order to understand the operational support in the company..

  1. In the navigation panel, click Business Architecture > Business Processes to open the data workbench for business processes.​
  2. Select the checkbox DWB_Checkbox for the business process you want to edit and click the Edit   dlt-icon-edit_Teal button to open the wizard.
  3. Click the Edit button to open the wizard and select Supporting Applications in the Go to Step field.
  4. Click New > Add Existing Application. Select the applications that provide support to the business process and click OK. Click Next in the wizard to save your changes.

In contrast to the concept of an authorized user or authorized user group which grants read/write permissions to an object, roles which are fulfilled by people or organizations may also be specified for an object. The role definition specifies the functional relationship or responsibility that a user or organization has to an object. The specification of a role is primarily for documentation purposes and provides additional information about stakeholders interested or responsible for the object. A person assigned to have a role for an object will not have read/write permissions based on the role definition. If the user shall have read/write permissions, they must be assigned to an authorized user group specified for the object.

Alfabet FastLane provides out-of-the-box role types that enable you to understand who is responsible for your IT assets in your IT portfolio. Additional role types that are relevant for your company can also be added.

Assigning users and organizations to roles is critical to understanding responsibility for assets in the IT and is required to answer the business question Who is responsible for our assets? 

To define the users and organizations that have a role for an asset, navigate to the data workbench where the asset is defined. You can either:

  • Click the Edit button to open the wizard and select Responsibilities in the Go to Step field
  • In the data table, click the navigate Navigate button of the asset you want to define. Click Overview and scroll to the Responsibilities page and open it.

Define the users that have a role for an asset. In the toolbar, click Person to associate a user with the asset. The user can have one of the following roles or a custom role added by your company:

  • Architect: A person who is responsible for the governance of the asset.
  • Business Owner: A person or organization that owns the asset and is responsible for managing the functional requirements.
  • IT Owner: A person or IT organization that owns the asset and thus typically responsible for approval decisions.
  • Stakeholder: A person or organization that has an interest in the asset and therefore requires read-only access permissions.

In the selector, find the user to assign the role to and click OK.

Define the organizations that have a role for an asset. In the toolbar, click Organization to associate an organization with the asset. The user can have one of the following roles or a custom role added by your company:

  • Business Owner: A person or organization that owns the asset and is responsible for managing the functional requirements.
  • IT Owner: A person or IT organization that owns the asset and thus typically responsible for approval decisions.
  • Operations: An IT organization responsible for the operations of the asset.
  • Stakeholder: A person or organization that has an interest in the asset and therefore requires read-only access permissions.

In the selector, find the organization to assign the role to and click OK.

A generic attribute is a custom attribute that allows the ad-hoc capture of information for an asset. An administrator user may have already created predefined custom attributes that are relevant for an object class. The preconfigured generic attribute can be added to an asset (object) of the respective object class. For example, the generic attribute Rationalization Status could be configured to capture whether an application is in the scope of rationalization activities. Thus it would be assigned to the class Application with a default value set to False. As an authorized user of an application, you can add this attribute to your application and change the value if you want to.

You may also create your own generic attributes for an asset you are working with. You can also copy generic attributes created for other assets of the same class as the one you are working with and change the value.

in the context of the Generic Attributes view for the object.

To define a generic attribute for an asset, navigate to the data workbench where the asset is defined. In the data table, click the navigate Navigate button of the asset you want to define. Click Overview and scroll to the Generic Attributes page and open it.

Add a preconfigured generic attribute to the asset. Click New > Add Generic Attributes from Class Configuration. Change the default value in the Value field as needed. The values that may be specified will depend on the type of property defined in the Type field.

Create a new generic attribute for the asset. Click New > Create New Generic Attribute. Define the following fields and click OK:

  • Name: Enter a name that is easy for other users to understand.
  • Type: Select the type of property that the generic attribute is. The field will display standard property types and enumerations. If you select an enumeration, the enumeration values will be displayed in the Value field.
  • Value: Specify the attribute value for the selected object class. The values that may be specified will depend on the type of property defined in the Type field. Other users might copy this attribute. The value you define will be the default value but they will be able to change it for their asset.

Copy an existing generic attribute from an asset based on the same object class. Click New > Copy Existing Generic Attributes. In the selector, select the assets that have the generic attributes you want to copy to your asset and click OK. You can change the value as needed.

You can attach documents to objects in Alfabet FastLane in the Attachments view available in object profiles.

To define a generic attribute for an asset, navigate to the data workbench where the asset is defined. In the data table, click the navigate Navigate button of the asset you want to define. Click Overview and scroll to the Attachments page and open it.

Upload a document to the asset.

Click New > Add Document. Select the file from your local drive and click Upload. The document is displayed in the data table.

  • Note that when you upload a document, you must ensure that the document is not encrypted. Encryption might be caused by Microsoft™ Information Protection. Only documents with the sensitivity label "Public" can be uploaded. Other reasons for encryption might also apply due to your company's security policies.
  • The following file types are allowed: .xlsx, .doc, .docx, .ppt, .pptx, .pdf, .zip, .png, .jpg, and .json The following file types are not allowed: .exe, .bat, .cmd, .ps1, .txt, .xml, .wsdl, .html, .svg

Add a URL to the asset. You can define a URL for the selected object. The user must have access permissions to the document and have access to the network path specified in the link and, typically, be in the same network domain.

  • Title: Enter a meaningful title for the URL link to help users understand why you included this URL with the selected object.
  • URL: Enter a valid URL starting with the prefix https://www. or http://www. The URL link may contain up to 511 characters. The user’s Windows® environment must be able to identify the document extension and identify the correct application to open the document. A validation will be executed to ensure that a new URL is well-formatted and does not contain a period <.> without a leading or trailing blank space.

The following browsers support opening the files via the Web link definition in Alfabet FastLane: Microsoft® Internet Explorer® 11.0 and Microsoft® Edge® in conjunction with Windows® 10. Mozilla® Firefox® 24.0 or higher including Mozilla® Firefox® Quantum are also supported but require additional configuration in the browser settings.