Viewing Case Details
The Case Details panel lists the details of the case instance you selected in the Case List Manager. The panel contains the four tabs Summary, Business Data, Activities and Workflows.
The Summary tab displays the following information:
Property | Description |
Case number | Number of the case. |
Description | Description provided for the case. |
Priority | |
Status | |
Subject | Subject defined for the case. |
Duration | Length of time the case is active. |
Some of the case properties can be modified. For more information, see
Modifying Case Properties.
In the Business Data tab you can view the business data that is required by the case and passed from the process.
In the
Activities tab you can view a list of task instances associated with the case instance and select a task instance to navigate to the
Activities Details panel. For more information, see
Viewing Activity Details. You can also create a new activity. For more information, see
Creating an Activity.
In the Workflows tab you can view a list of process instances associated with the case instance. You can select a process instance to view a graphical depiction of the process in the Process Image panel.
The following table displays additional operations you can perform in the Case Details panel:
To... | Do... |
Navigate back to the Case List Manager | Click the arrow in the upper left corner. |
Navigate to the Comments panel | |
Navigate to the Attachments panel | |
Use the case menu | Click  in the upper right corner and select one of the following items from the drop-down menu: |
in the upper right corner. For more information about managing comments, see Managing Case Comments.
in the upper right corner. For more information about managing attachments, see Managing Case Attachments.