webMethods Business Console Documentation 10.5 | webMethods Business Console Documentation | Working with webMethods Mobile Business Console | Managing Case Instances | Working with the Case List Manager
 
Working with the Case List Manager
The Case List Manager panel lists all case instances of the case type you selected in the Work Stream panel. The list states the case instance name, the case ID, and the case priority. The following priorities exist:
*P1 (critical)
*P2 (high)
*P3 (medium, default)
*P4 (low)
*P5 (none).
The case instances are marked by their status icon. If you click on a status icon, a list with all available statuses opens, and you can assign a new status. The following case instance statuses exist:
Case Status
Description
New
When a case is created, the status is set to New.
Open
When a case is assigned or claimed, the status is set to Open.
Pending
If more information is needed to work on a case, the status is set to Pending to remove the case from the current case list.
Resolved
When the case work is completed, the status is set to Resolved. The customer is asked for approval.
Waiting for customer input
When waiting for customer input, the status is set to Waiting for customer input.
Customer input received
When the customer has responded, the status is set to Customer input received.
Closed
When the customer approved, the status is set to Closed.
Reopen
When the customer rejected, the status is set to Reopen.
Merged
When two cases are merged, the status is set to Merged.
Unknown
The case status is unknown.
The following table displays the operations you can perform in the Case List Manager:
To...
Do...
Search for case ID
1. Click in the upper right corner.
2. Enter a case ID in the Enter a Case ID field.
3. Click in the upper right corner to delete the ID, or click the search icon in the keypad to start searching.
Filter the list by keylinks
*Click to load the keylink filter that was configured in webMethods Business Console.
Navigate back to Work Stream
Click the arrow in the upper left corner.
Navigate to the Case Details panel
Select a case instance.
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