Managing Devices : Managing a Device
Managing a Device
 
Adding Policies to a Device
Removing Policies from a Device
Remotely Locking a Device
Updating the Device Information
Remotely Wiping a Device
Pinging a Device
Viewing the Commands that have been Sent to a Device
Removing the Mobile Device Management (MDM) from a Device
Removing a Device
When you click the entry for a device on the All Devices page to display the device information, several tabs are shown. The number of tabs depends on whether the mobile device management has been allowed or not. The mobile device management can only be allowed from the app store client on the mobile device.
The following tabs are always shown:
Tab
Description
Device
This tab shows information on the device such as the model or operating system and the commands that can be used to manage the device.
If the mobile device management has not been allowed on the device, only one button is shown on this page:
*Remove Device. See Removing a Device.
If the mobile device management has been allowed on the device, the following buttons are shown:
*Lock Device Now. See Remotely Locking a Device.
*Update Device Info. See Updating the Device Information.
*Wipe Device Now. See Remotely Wiping a Device.
*Ping Device. See Pinging a Device.
Applications
This tab lists the apps from your app store that are installed on this device, and indicates for each app whether this is the latest version. If the mobile device management has been allowed on the device, the Remove Selected Apps button is shown. A check box is then shown for each app that can be removed from the device.
You can click an app to display information about it (see also Displaying an App). If the mobile device management has been allowed on the device, you can also update or force the removal of an obsolete app from the Devices page of the app (see Managing the Devices on Which the App Can be Installed).
Note:  
If the apps installed on your mobile device are not shown in Mobile Administrator, go to the Device tab and click Update Device Info. Keep in mind that this is only possible when the mobile device management has been allowed on the device.
Sometimes, an app which has already been uninstalled on the mobile device is still listed in Mobile Administrator. Mobile Administrator will only notice the uninstallation (on iOS) when the app store client is restarted after the uninstallation.
The following additional tabs are shown if the mobile device management has been allowed on the device:
Tab
Description
Policies
This tab lists the policies that are currently applied to this device. You can add and remove policies.
Commands
This tab shows the history of interactions with the device. See Viewing the Commands that have been Sent to a Device.
Note:  
If you want to view the devices onto which a specific app has been downloaded, see the Devices page of the app. In this case, you can also install, update or remove the app. See Managing the Devices on Which the App Can be Installed.
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