You can set up the AR System to send notification by invoking a Web service to which it passes an XML document that contains the notification information. When the filter you set up on the AR System detects its condition, it reads the WSDL file you identify in the filter. The WSDL file contains the URL of the Web service. The AR System sends the XML document to the URL that is contained in the WSDL file. The XML document contains the values of the fields you selected when you created the filter.

You create a Web service on Integration Server to process the incoming XML document. After creating the service, you can generate the WSDL that you will need to specify in the filter. You can generate the WSDL from Designer or Digital Event Services. The WSDL you generate must use the SOAP-RPC or SOAP-MSG protocol.

For an overview of how the AR System notifies Integration Server via a Web service, see Handling Notifications via a Web Service.

The following table lists the actions you must take in Integration Server to set up Web service notifications and handling them. For information about the actions you must take in the Remedy AR System, see the Remedy documentation.