Remedy Adapter 7.1 | webMethods Remedy Adapter Documentation | webMethods Remedy Adapter Installation and User’s Documentation | Overview of webMethods Remedy Adapter | Architecture and Components | Notifications Sent from the AR Systems | Handling Notifications via a Web Service
 
Handling Notifications via a Web Service
The following diagram illustrates how the AR System can invoke a Web service to notify Integration Server when an action occurs within the AR System. See the table below the diagram for additional information.
Step
Action
1
An action occurs in the AR System, and a filter that you created in the AR System detects this condition. The action defined in the filter is to invoke a Web service. As a result, the AR System Server invokes the Web service and passes an XML document that contains the notification.
2
The Web service that the AR System Server invokes resides on the Integration Server that handles the notification. Remedy Adapter provides a sample Web service that you can use to model your own Web service. The sample Web service is wm.adapter.wmremedy.outbound.webService:receiveWSDL_SOAP_RPC.