Remedy Adapter 7.1 | webMethods Remedy Adapter Documentation | webMethods Remedy Adapter Installation and User’s Documentation | Configuring Remedy to webMethods Notifications | Setting Up E-mail Notifications
 
Setting Up E-mail Notifications
 
Creating a Service to Handle the Notification
Configuring an Email Listener Port in Integration Server
You can set up the AR System to send an e-mail message to notify Integration Server when a change is made to entries that the AR System maintains. The AR System can send e-mail messages of the following types:
*Formatted text
*HTML templates
*MIME attachments
*Customizable e-mail header fields
You create a service on Integration Server to process the e-mail notification. Your service can take an appropriate action based on the change to an entry that the AR System maintains.
For an overview of how the AR System sends an e-mail message to Integration Server for handling, see Receiving an E-mail Notification.
The following table lists the actions you must take in Integration Server to set up sending e-mail notifications and processing them.
Step
Tool
Action
1
Designer or Digital Event Services
Create a service that receives the e-mail from the AR System and takes appropriate actions.
2
Integration Server Administrator
Configure an Email Listener port that will listen for incoming e-mail messages on the specified Mail server.