Remedy Adapter 7.1 | webMethods Remedy Adapter Documentation | webMethods Remedy Adapter Installation and User’s Documentation | Overview of webMethods Remedy Adapter | Architecture and Components | Notifications Sent from the AR Systems | Receiving an E-mail Notification
 
Receiving an E-mail Notification
The following diagram illustrates how Integration Server can receive a notification in an e-mail message when an action occurs within the AR System. See the table below the diagram for additional information.
Step
Action
1
An action occurs in the AR System, and a filter that you created in the AR System detects this condition. The action defined in the filter is to notify via an e-mail message. As a result, the AR System Server sends an e-mail notification to the outgoing mailbox identified in the filter.
2
The outgoing mailbox sends the e-mail message to the e-mail account specified when the outgoing mailbox was configured.
3
The e-mail message is sent to a mail server that receives e-mail messages from AR System Server. The Integration Server Email Listener periodically checks the e-mail account on the mail server and polls for e-mail messages.
4
The Email Listener receives the e-mail message.
5
The Email Listener invokes the service that you defined to handle the notification. Remedy Adapter provides a sample service, wm.adapter.wmremedy.outbound.emailNotification:receiveEmail service, which illustrates how to obtain the content from the e-mail message.