You can set up filters in the AR System to detect when changes occur and to send
webMethods Integration Server notification of the changes. You set up
Integration Server to process the documents that the AR System sends. Based on the changes on the AR System, you can take appropriate actions in
Integration Server. For an overview of this processing, see
Notifications Sent from the AR
Systems.
When you set up the filter in the AR System, you define the action in the filter to either:
Send information via an e-mail message. For information about how to set up the AR System to send this type of notification, see the Remedy AR System documentation. For information about how to set up
Integration Server to process the notification, see
Setting Up E-mail Notifications.
Invoke a Web service to which the AR System passes information in an XML document. For information about how to set up the AR System to send this type of notification, see the Remedy AR System documentation. For information about how to set up
Integration Server to process the notification, see
Setting Up Web Services.