Configuring Update Services
An Update adapter service updates fields for an existing entry in the AR System database. You identify the entry to update by specifying the name of the AR System form along with the entry ID for the entry. At run time, the values of the fields to be updated are passed as input. For more information about the template used to create these services, see
Update Adapter Service. For more information about adapter services, see
Using Adapter Services.
To configure an Update service
2. Start Designer.
3. If you are using Designer, perform the following:
a. Right-click the package in which the service should be contained and select New > Adapter Service.
b. Select the parent namespace and type a name for the adapter service.
c. Click Next.
4. Select Remedy Adapter as the adapter type and click Next.
5. Select the appropriate Adapter Connection Name and click Next.
6. From the list of available templates, select the Updatetemplate and do the following:
Select a package and folder to contain the service, type a unique name for the service.
7. Click Finish.
The service is created and its parameters and controls are displayed in Designer.
8. In the editor, select the Schema tab and specify the following values:
Parameter | Description/Action |
Form Name | Select the name of the form that was used for the entry that you want to update. Remedy Adapter populates the Form Name field with a list of forms that are currently defined in the AR System and that are accessible by the user that is defined for the connection. For more information, see
Configuring Adapter Connections. |
Entry ID | Specify the entry ID of the entry that you want to update. Remedy Adapter populates the Entry ID field with a list of all entry IDs in the AR System that use the selected form. Rather than specifying an entry ID at design time when you configure the Update adapter service, you can pass the entry ID to the Update adapter service as input at run time. |
9. Specify the fields that you want the Update adapter service to update:
a. Select the Input Fields tab. This tab lists the fields that are defined for the AR System form that you selected on the Schema tab.
b. For each field that you want the Update adapter service to update, select the fields by selecting the check box in the Use Field column. If you want to select all fields, click 
icon. 10. You can select the Output Fields tab to view the fields that the Update adapter service returns as output. The output for a Update adapter service is always Status, which is the outcome from the update operation (Success or Failure).
11. You can select the Adapter Settings tab at any time to confirm adapter properties such as adapter name, connection name, and service template, as needed.
12. The Input/Output tab lists the input and output parameters for the service. If the service is subsequently used in a flow, its input and output signatures will be visible in the flow editor.
For additional information about using the Input/Output tab, see the webMethods Service Development Help for your release.
13. From the File menu, select Save.