Check your operating system against webMethods System Requirements 9.6
The Software AG Designer does not support overinstallation; this means that there is no overinstallation procedure for the CentraSite plug-ins to Designer.
The Registry Repository and Software AG Runtime can be upgraded using an overinstallation or side-by-side procedure, but other webMethods products support only side-by-side upgrade. Overinstallation of the Registry Repository or Software AG Runtime will upgrade suite-wide infrastructure in the installation directory, which will render other webMethods products in the same installation directory inoperable.
You can avoid this issue in the future by not installing any other webMethods products in the same installation directory as theCentraSite Registry Repository or Software AG Runtime.
For simplicity, this guide uses these terms:
The CentraSite releases from which you can upgrade are referred to as 9.5, 9.0 and 8.2. However, you can upgrade to 9.6 only from the latest release of CentraSite 9.5, 9.0 and 8.2.
The CentraSite release to which you can upgrade is referred to as 9.6.
You cannot install CentraSite 9.6 over 8.0 directly. Instead, you must upgrade CentraSite 8.2 from 8.0 using instructions in Upgrading webMethods Products 8.2, and then install CentraSite 9.6 over 8.2 using the procedure in this guide.
You cannot install CentraSite 9.6 over 7.1 directly. Instead, you must upgrade CentraSite 8.2 from 7.1 using instructions from Software AG Global Consulting Services, and then install CentraSite 9.6 over 8.2 using the instructions in this guide.
Important:
After you upgrade to the 9.6 product releases, you will not be
able to roll back to previous releases. You will only be able to restore
previous releases from the backups you create using the instructions in this
guide.
If you encounter errors during the upgrade, try the troubleshooting methods below.
Look within these log files for a string APP_Error.
| Type of Log | Location |
|---|---|
| Installation and uninstallation |
|
| Product |
|
| Data migration |
|
Go to the Knowledge Center on the Empower Product Support website and search keywords such as upgrade.
Look up error messages in the webMethods Error Message Reference.
Go to the Software AG Developer Community and join the upgrade discussion forum.
If you cannot resolve the problem using the methods above, contact Software AG Global Support.
