The Business Process dashboards are a central component of Software AG closed loop analytics solution. If you have the Business Process dashboards installed in a BPM configuration with the appropriate additional Software AG components, you can take advantage of a true closed loop solution that enables you to identify business process related problems and issues and create escalation tasks that are assigned to the appropriate individuals in your organization for follow up.

This type of solution automates the process of assigning a formal task to an appropriate individual to deal with a process problem or exception. When a task is assigned, it includes a link back to the dashboards so the assignee can view the issue as seen on the dashboards at the time it was assigned. You can monitor the status of these tasks and what steps were taken to address the underlying issues.

The following components must be installed and configured correctly to implement a closed loop analytics solution:

The following diagram shows typical closed loop analytics architecture.