Creating a Workflow Escalation Event

webMethods, OneData, and Terracotta 10.2 | Managing Master Data with webMethods OneData | Implementing webMethods OneData | Using Workflow in OneData | Creating a Workflow Escalation Event

Running a Workflow Escalation Job

Viewing Results of Workflow Escalation Job

Editing a Workflow Escalation Event

Deleting a Workflow Escalation Event

You can manage pending transactions by creating workflow escalation events. A workflow escalation job generated by the system triggers the event if it has exceeded a specified duration. The workflow escalation event then performs the selected Action on the pending transactions.

If you select the Action as…	Then the event…
Auto-Approve/Reply	Automatically approves the transaction or sends a reply to the requestor (if it was pending for Request Info).
Auto-Reject	Automatically rejects the transaction and sends a notification to the creator of the workflow transaction for feedback.
Warn	Sends a warning mail to the approver as a reminder for taking action.
Escalate to Supervisor	Delegates the workflow transaction to the approver's supervisor. Note: Supervisor has to be assigned for each of the approvers in a level for this event to trigger successfully. For more information on assigning supervisor for a user, see Administering webMethods OneData.

Escalation events can be configured only for supertype object in a supertype/ subtype constructs.

To create a workflow escalation event

1. On the Menu toolbar, click Define > Configuration > Workflow > Workflow Escalation Event. You will see the existing events.

2. Click Add New and complete these fields:

3. All the fields marked (*) are mandatory.

Field Name	Description
* Event Name	Name for the workflow escalation event.
Event Description	Description of the event.
* WF Rule	Workflow rule associated to the event
* WF Level	Workflow rule level associated to the event. Note: If external workflow rule is selected then this attribute is displayed as a text field to enter the level.
* Action	Type of event. The available events are explained in the previous table.
* Conceptual Object / Data Object	Object associated to this event. Note: The drop down shows the objects associated to the selected WF Rule.
*Duration (days)	Number of days after which the event is fired on running the workflow escalation job.

4. Click Save.