Troubleshooting Environment Issues

Problem	Description	Reference
You need external support for your My webMethods Server.	When you request assistance from the Software AG Global Support, you are asked to provide additional environment-specific information for My webMethods Server.	For more information, see envcapture.
You need to report information about: Log files. Configuration files. Installation folder structure, size, time stamps. File system permissions for the current operating system user account. Details about the local operating system and Java virtual machine. Details about the Internet connectivity and the connectivity to My webMethods Server database.	Use the envcapture command line tool to capture the needed information for your My webMethods Server installation.	For more information, see envcapture.
The report file created by the envcapture tool does not contain the needed information.	Use the available -a \| --action command option to configure the envcapture tool to report the information that you want to capture.	For more information, see envcapture.
You want to compare snapshots created by the envcapture command line tool.	You can use the envdiff tool to compare XML files generated by the envcapture tool.	For more information, see envdiff.
You encounter issues related to environment changes.	You can identify and troubleshoot issues related to environment changes.	For more information, see envdiff.
Outline the differences in the following attributes of XML snapshot files: Folder structure File size MD5 hash Timestamp Permissions	You can use the envdiff tool to examine the structure of the XML files and identify differences in the corresponding environment attributes.	For more information, see envdiff.
You need to identify memory leaks within My webMethods Server.	Using the diagnostic tools you can identify possible memory leaks or troubleshoot memory allocation problems.	For more information, see: memorydump. Using the Memory Monitor Portlet.
Request further assistance from an external support organization about the memory allocation.	Use the memorydump tool to collect information and create a memory dump file.	For more information, see memorydump.
You want to capture memory allocation information on another server instance.	The -s \| --server option enables you to capture memory allocation information for other server instances on the local system.	For more information, see memorydump.