Find all processes related to customer journeys
This query is started for functions of a value-added chain diagram (VACD).
You can use it to detect customer touchpoints in internal processes and, in this way, determine which customer journey map is connected with which internal process.
The query firstly shows all EPCs that are assigned to the selected functions. Then it shows all functions of the EPC that are related to customer touchpoints.
Besides the graphical display of interrelationships, this query provides a table with the following information:
The relevant EPC
The process that is related to a customer touchpoint
The customer touchpoint
The specification whether the customer touchpoint is a pain point or a moment of truth
The name of the customer journey in which the customer touchpoint occurs
