Optimize 10.3.0 | webMethods Optimize Documentation | Administering webMethods Optimize | For System Administrators | Configuring Business Processes | Working with the Instance Analytics Tab | Standardized Error Types | Wait-Time Standardized Error Types
 
Wait-Time Standardized Error Types
Wait-time error types are intended for configuring errors related to the time that elapses leading to the start of a specified step in a process instance (the destination step). Wait-time error types are always applied to the destination step. The two available wait-time error types are Step Relative Wait Time and Step Absolute Wait Time.
A Step Relative Wait Time error type relates to the time that elapses between the completion of one step in a process instance (the source step) and the start of a subsequent, specified step in that same process instance (the destination step). A Step Absolute Wait Time error type relates to the time that elapses between the beginning of a process instance and the start of a specified step in that process instance.
*To add a wait-time standardized error type
1. Click the Add Standardized Error Type button in the Instance Analytics panel of the Edit Process page.
To configure a new wait-time error type, provide the information that is described in the following table.
Field
Description
Error Type Name
Enter a unique name for the error type.
It can be helpful to create a name that indicates the parameters of the error type. Although this field will accept up to 150 alphanumeric characters, the name will be truncated at 50 characters on the Instance Analytics panel of the Edit Process page.
Filter By Dimension
Choose All Process Instances to apply the error type to all instances of the process. Alternatively, you can choose to apply the error type to a specific dimension attribute, such as Customer. If you choose to apply the error type to a specific dimension attribute, you must also specify a value for that dimension attribute. In the example of the dimension attribute Customer, a value for that dimension attribute could be Software AG.
To apply the error type to a specific dimension attribute, choose from the drop-down list of all of the available dimensions for all of the business event maps defined for this process instance. Each dimension listed will identify the event map with which it is associated.
Once you've selected a dimension attribute from the drop-down list, enter a dimension value in the text box beside the drop-down list. The text box will default with the text of the selected dimension, up to a maximum of 80 alphanumeric characters.
Condition Type
Select either the Step Relative Wait Time or the Step Absolute Wait Time error type.
Condition Parameters
Use the drop-down menus to create an error condition consisting of: <operand> + <operator> + <value>
<operand>
Select an operand for the error condition from the first drop-down menu. Wait-time operands consist of the name of a step in the process instance plus Wait Time.
Only steps that have an inbound transition (i.e., steps that can be entered from another step) appear in this drop-down menu.
<operator>
Select an operator for the error condition from the second drop-down menu.
Choose from the following operators:
*Greater Than Or Equal To
*Above Normal
*One standard deviation above normal
*Well Above Normal
*Two standard deviations above normal
<value>
This text box is available only if you selected the Greater Than Or Equal To operator. In the text box, enter a whole number against which to evaluate the error condition, and then select from the last drop-down menu a unit of measure for that whole-number value.
Choose from the following units of measure:
*Milliseconds
*Seconds
*Minutes
*Hours
*Days
*Weeks
Stop Process Tracking
Select this check box if you want Optimize to stop tracking this process instance if the error type occurs.
Create Rule
This check box is available only if the current user has Access Privileges for the Rule List page (see Administering My webMethods Server). Select this check box if you want to automatically create a rule for this error type. The rule name will be the same as the error-type name, and the rule type will be Event.
Errors appear only on the Process Instance Detail page. If you create an automatic rule for the error type, that rule will display on both the Problems page and the KPI Instance Detail page.
If the error type is subsequently deleted, the associated rule remains unless it is manually deleted, as well.
Send Alert
This check box is available only when Create Rule is selected and a valid e-mail address has been configured for the current user. Select this option if you want an e-mail alert sent to you when the rule you created is violated.
2. Click Save to save the error type, or click Cancel to return to the Edit Process page without saving.