Software AG Products 10.7 | Administering and Monitoring Business Processes | Working with webMethods Business Console | About Cases | Managing Cases | Case Instance Operations
 
Case Instance Operations
From the case list on Work Stream, you can navigate to a case details page and perform the following operations:
Operation
Description
View the case type
Name of the case type for the case instance.
View the case properties such as case number, description, priority, and status
View activities, workflows, comments, attachments, and hours logged for the case.
Use the toggle switches on the left side vertical bar of the case details page to show/hide Activities, Workflows, Activity Stream, Attachments, and Hours Logged panels of the case instance.
Add activities
Perform case actions such as Assign to User and Delete
View the business data of the case instance
Business data of the case is displayed in the Business Data tab.
Change the priority of a case
Select a priority for the case from the Priority list. Case priorities are defined in AgileApps. For more information, see the AgileApps documentation.