Software AG Products 10.7 | Administering and Monitoring Business Processes | Working with webMethods Business Console | About Cases | Managing Cases | Case Properties
 
Case Properties
You can view these case properties in the case details page.
Property
Description
Case Type
The case type of the case instance.
Priority
Priority of the case.
Status
Status of the case.
Duration
Length of time since the case is active.
Case Number
Case number assigned to the case in AgileApps Cloud.
Description
Description for the case.
Subject
Subject of the case.
Activities
List of activities associated with the case instance. You can add new activities to the case instance. See Adding Activities to Case Instances.
Workflows
List of workflows associated with the case instance. These workflows are defined in AgileApps Cloud for the case.
You can click or to start/stop each workflow.
Activity Stream
Comments provided for the case. Click the toggle switch on the left side vertical bar of the case details page to show/hide the Activity Stream panel.
Attachments
Attachments added to the case. Click the toggle switch on the left side vertical bar of the case details page to show/hide the Attachments panel.
Hours Logged
Displays the hours logged for the case in AgileApps Cloud.