Managing Master Data with webMethods OneData 10.5 | Managing Master Data with webMethods OneData | Implementing webMethods OneData | Using Workflow in OneData | Creating a Workflow Escalation Event
Creating a Workflow Escalation Event
Running a Workflow Escalation Job
Viewing Results of Workflow Escalation Job
Editing a Workflow Escalation Event
Deleting a Workflow Escalation Event
You can manage pending transactions by creating workflow escalation events. A workflow escalation job generated by the system triggers the event if it has exceeded a specified duration. The workflow escalation event then performs the selected Action on the pending transactions.
If you select the Action as…
Then the event…
Automatically approves the transaction or sends a reply to the requestor (if it was pending for Request Info).
Automatically rejects the transaction and sends a notification to the creator of the workflow transaction for feedback.
Sends a warning mail to the approver as a reminder for taking action.
Escalate to Supervisor
Delegates the workflow transaction to the approver's supervisor.
Note: Supervisor has to be assigned for each of the approvers in a level for this event to trigger successfully.
For more information on assigning supervisor for a user, see Administering webMethods OneData.
Escalation events can be configured only for supertype object in a supertype/ subtype constructs.
* To create a workflow escalation event
1. On the Menu toolbar, click Define > Configuration > Workflow > Workflow Escalation Event. You will see the existing events.
2. Click Add New and complete these fields:
3. All the fields marked (*) are mandatory.
Field Name
* Event Name
Name for the workflow escalation event.
Event Description
Description of the event.
* WF Rule
Workflow rule associated to the event
* WF Level
Workflow rule level associated to the event.
Note: If external workflow rule is selected then this attribute is displayed as a text field to enter the level.
* Action
Type of event. The available events are explained in the previous table.
* Conceptual Object / Data Object
Object associated to this event.
Note: The drop down shows the objects associated to the selected WF Rule.
*Duration (days)
Number of days after which the event is fired on running the workflow escalation job.
4. Click Save.

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