You can modify some of the case properties that are shown in the Summary tab of the Case Details panel.
To modify the properties of a case:
1. Navigate to the Case Details panel, and open the Summary tab.
2. Modify the property as required:
For this field ...
You can do this ...
Priority
Click the arrow in the Priority field, and select a priority from the drop-down list. For more information about case priorities, see
Working with the Case List Manager.