Business Console 10.11 | webMethods Business Console Documentation | Working with webMethods Mobile Business Console | Managing Case Instances | Viewing Case Details
 
Viewing Case Details
 
Modifying Case Properties
Assigning Cases
Deleting Cases
Managing Case Comments
Managing Case Attachments
Creating an Activity
Viewing Activity Details
The Case Details panel lists the details of the case instance you selected in the Case List Manager. The panel contains the four tabs Summary, Business Data, Activities and Workflows.
The Summary tab displays the following information:
Property
Description
Case number
Number of the case.
Description
Description provided for the case.
Priority
Priority defined for the case. For more information about case priorities, see Working with the Case List Manager.
Status
Status defined for the case. For more information about case statuses, see Working with the Case List Manager.
Subject
Subject defined for the case.
Duration
Length of time the case is active.
Some of the case properties can be modified. For more information, see Modifying Case Properties.
In the Business Data tab you can view the business data that is required by the case and passed from the process.
In the Activities tab you can view a list of task instances associated with the case instance and select a task instance to navigate to the Activities Details panel. For more information, see Viewing Activity Details. You can also create a new activity. For more information, see Creating an Activity.
In the Workflows tab you can view a list of process instances associated with the case instance. You can select a process instance to view a graphical depiction of the process in the Process Image panel.
The following table displays additional operations you can perform in the Case Details panel:
To...
Do...
Navigate back to the Case List Manager
Click the arrow in the upper left corner.
Navigate to the Comments panel
Click in the upper right corner. For more information about managing comments, see Managing Case Comments.
Navigate to the Attachments panel
Click in the upper right corner. For more information about managing attachments, see Managing Case Attachments.
Use the case menu
Click in the upper right corner and select one of the following items from the drop-down menu:
*Assign For more information, see Assigning Cases.
*Delete For more information, see Deleting Cases.