Configuring Get Services
A Get adapter service retrieves the details for an existing entry in the AR System database. You identify the entry by specifying the name of the AR System form used for the entry along with the entry ID for the entry.
When retrieving field values for an entry, the
Remedy Adapter maps the data type of the field from an AR System data type to a data type that the
Remedy Adapter uses. The
Remedy Adapter does not support all AR System data types. The
Remedy Adapter attempts to use java.lang.String for unsupported data types. For more information, see
Data Mapping.
For more information about the template used to create Get adapter services, see
Get Adapter Service. For more information about adapter services, see
Using Adapter Services.
To configure a Get adapter service
2. Start Designer.
3. If you are using Designer, perform the following:
a. Right-click the package in which the service should be contained and select New > Adapter Service.
b. Select the parent namespace and type a name for the adapter service.
c. Click Next.
4. Select Remedy Adapter as the adapter type and click Next.
5. Select the appropriate Adapter Connection Name and click Next.
6. From the list of available templates, select the Get template and using Designer, click Finish.
The service is created and its parameters and controls are displayed in Designer.
7. In the editor, select the Schema tab and specify the following values:
Parameter | Description/Action |
Form Name | Select the name of the form that was used for the entry. Remedy Adapter populates the Form Name field with a list of forms that are currently defined in the AR System and that are accessible by the user that is defined for the connection. For more information, see
Configuring Adapter Connections. |
Entry ID | Specify the entry ID of the entry that you want the Get adapter service to retrieve. Remedy Adapter populates the Entry ID field with a list of all entry IDs in the AR System for the selected form. Rather than specifying an entry ID at design time when you configure the Get adapter service, you can pass the entry ID to the Get adapter service as input at run time. |
8. To specify the fields that you want the Get adapter service to retrieve for the entry:
a. Select the Output Fields tab. This tab lists the fields that are defined for the AR System form that you selected on the Schema tab.
b. For each field that you want the Get adapter service to retrieve, select the fields by selecting the check box in the Use Field column. If you want to select all fields, click the 
icon. 9. You can select the Adapter Settings tab at any time to confirm adapter properties such as adapter name, connection name, and service template, as needed.
10. The Input/Output tab lists the input and output parameters for the adapter service. If this service is later used in a flow, its input and output signatures will be visible in the flow editor.
For additional information about using the Input/Output tab, see the webMethods Service Development Help for your release.
11. From the File menu, select Save.