Configuring Create Services
A Create adapter service creates an entry in the AR System database based on a selected AR System form. You specify the fields and values to use for the new entry as input to the Create adapter service.
If the Create adapter service successfully creates the new entry, the adapter service returns the EntryID output variable, which contains the new entry's ID. If the Create adapter service encountered an error and the entry could not be created, an ARException is thrown, and Remedy Adapter logs details about the failure to the Integration Server Server log.
For more information about the template used to create these services, see
Adapter Service Operation. For more information about adapter services, see
Using Adapter Services.
To configure a Create adapter service
2. Start Designer.
3. If you are using Designer, perform the following:
a. Right-click the package in which the service should be contained and select New > Adapter Service.
b. Select the parent namespace and type a name for the adapter service.
c. Click Next.
4. Select Remedy Adapter as the adapter type and click Next.
5. Select the appropriate Adapter Connection Name and click Next.
6. From the list of available templates, select the Create template and do the following:
Select a package and folder to contain the service, type a unique name for the service.
7. Click Finish.
The service is created and its parameters and controls are displayed in Designer.
8. In the editor, select the Schema tab and specify the following value:
Parameter | Description/Action |
Form Name | Select the name of the form that the Create adapter service is to use to add an entry. Remedy Adapter populates the Form Name field with a list of forms that are currently defined in the AR System and that are accessible by the user that is defined for the connection. For more information, see
Configuring Adapter Connections. |
Note:
When you select a form in the Form Name field, Remedy Adapter updates fields on the Input Fields, Output Fields, and Input/Output tabs based on the selected form name.
9. Specify the fields to be used to create the new entry:
a. Select the Input Fields tab. This tab lists the fields that are defined for the AR System form that you selected on the Schema tab.
b. For each field that must be supplied when this Create adapter service is invoked, select the check box in the Use Field column. If you want to select all fields, click the 
icon. Note:
The information on the InputFields tab represents the input that will be required for the Create adapter service.
10. You can select the Output Fields tab to view the fields that the Create adapter service returns as output. The output for a Create adapter service is always EntryID, which is the entry ID of the newly created entry in the AR System.
11. You can select the Adapter Settings tab at any time to confirm adapter properties such as adapter name, connection name, and service template, as needed.
12. The Input/Output tab lists the input and output parameters for the Create adapter service. If this service is later used in a flow, its input and output signatures will be visible in the flow editor.
For additional information about using the Input/Output tab, see the webMethods Service Development Help for your release.
13. From the File menu, select Save.