Error Code | Description |
1001 | Problem connecting to AR system - user: userName. |
Explanation: Remedy Adapter failed to establish a connection to an AR System Server. Remedy Adapter attempted to establish the connection using the specified user. Previous messages display information about the AR System Server to which Remedy Adapter is attempting to make a connection. An AdapterConnectionException is thrown. | |
Action: Ensure that the AR System Server is running. If the AR System Server is running, ensure that you have your environment set up correctly. For information about the required AR System jar and dll files, see
Installing
Remedy Adapter 7.1. | |
1002 | Problem clearing AR system's userInfo object. |
Explanation: AR System uses a userInfo object to maintain the session state of each of its clients. After Remedy Adapter destroys a connection, it attempts to clear the userInfo object using the userInfo.clear() API. If the userInfo.clear() API results in an ARException being thrown, the exception is wrapped into an AdapterException, and Remedy Adapter issues this message. | |
Action: From the Integration Server Administrator, reload the WmRemedyAdapter package. Then from the Remedy Adapter administrative screens, re-enable the adapter connection. For instructions, see
Enabling Adapter Connections. | |
1003 | Invalid value specified for input parameter parameterName. The input cannot be empty or null. |
Explanation: When running a Remedy Adapter service, one of the input values specified for paramerName was invalid. | |
Action: Check the service parameterName and provide a valid value. Rerun the service. | |
1005 | Empty or null values specified for input. |
Explanation: The values provided for one or more of the parameters of a Remedy Adapter service were invalid. | |
Action: Check the service signature and provide valid values. Rerun the service. | |
1010 | Adapter Service Operation Name service execution failed on Form: formName. Error: Message. |
Explanation: Internal error occurred while executing the specified operation/adapter service. | |
Action: Check the error message for a possible correction. If there is none, contact Software AG Global Support. | |
1018 | ResourceDomainLookup failed. |
Explanation: Remedy Adapter encountered a problem while attempting to generate adapter service templates. | |
Action: From the Integration Server Administrator, reload the WmRemedyAdapter package. Then in Designer, refresh the Integration Server host. If the problem persists, restart Integration Server. | |
1021 | Missing required input(s) for ARS Server Operation: Operation Name. |
Explanation: There are missing input parameters for the specified Operation Name in the ARS Server Operation adapter service. | |
Action: Fill in the required input parameters for the service and then rerun the service. | |
1022 | ARS Server Operation Operation Name execution failed. |
Explanation: An exception occurred when running the specified Operation Name in the ARS Server Operation adapter service. | |
Action: Ensure that a connection to the ARS server is available. Ensure that all dependent jars and dll are located in the Integration Server_directory \packages\WmRemedyAdapter\code\jars and the Integration Server_directory \lib directory respectively. | |
1023 | Invalid migration package Package Name. |
Explanation: The Remedy Adapter migrate_60_To_71 service failed, because the specified target package was invalid. | |
Action: Specify a valid package in the packageName parameter of the migrate_60_To_71 service and rerun the service. | |
1100 | ARException occurred while trying to create entry on Form: formName. ARException Message. |
Explanation: A Create adapter service was executed to create an entry in the AR System. However, the Create adapter service failed after the field values for the new entry were set. | |
Action: Review the input signature of the Create adapter service and ensure that valid values were supplied as input and that the input variables have the correct data types. | |
1200 | ARException occurred while trying to delete entry <<entryID>> on Form: formName. ARException Message. |
Explanation: A Delete adapter service was executed to delete an entry in the AR System. However, the Delete adapter service failed to delete the entry. | |
Action: Check the input and output signatures of the adapter service and ensure valid values were supplied as input and that the input variables have the correct data types. | |
1300 | ARException occurred while trying to get entries from Form: formName. ARException Message. |
Explanation: A Get or Batch Get adapter service was executed to retrieve detail information about one or more entries in the AR System. However, the Get or Batch Get adapter service failed after reading the fields in the entry or entries. | |
Action: Check the input and output signatures of the adapter service. Ensure the output fields have the correct data types. | |
1400 | ARException occurred while trying to update the entry [entryID] on Form: formName.ARException Message. |
Explanation: An Update adapter service was executed to update information for an entry in the AR System. However, the Update adapter service failed after setting the fields in the entry. | |
Action: Review the input signature of the Update adapter service and ensure valid values were supplied as input and that the input variables have the correct data types. | |
1500 | ARException occurred while trying to find entries from Form: formName, using the query [query]. ARException Message. |
Explanation: A Find adapter service was executed to retrieve details from the AR System. However, the adapter service encountered an error while getting the list entries for the specified query. | |
Action: Check the query and output signature of the Find adapter service. |