Remedy Adapter 7.1 | webMethods Remedy Adapter Documentation | webMethods Remedy Adapter Installation and User’s Documentation | Installing webMethods Remedy Adapter | Installing Remedy Adapter 7.1
 
Installing Remedy Adapter 7.1
If you are using Remedy Adapter 6.0, see Upgrading from Remedy Adapter 6.0.
Note:
If you are installing the adapter in a clustered environment, you must install it on each Integration Server in the cluster, and each installation must be identical. For more information about working with the adapter in a clustered environment, see Adapter Package Management.
*To install Remedy Adapter 7.1
1. If you are installing the adapter on an existing Integration Server, shut down the Integration Server.
2. Download Software AG Installer from the Empower Product Support Web site.
3. Start the Installer wizard.
4. Choose the webMethods release that includes the Integration Server on which to install the adapter. For example, if you want to install the adapter on Integration Server 8.0, choose the 8.x release.
5. Specify the installation directory as follows:
*If you are installing on an existing Integration Server, specify the Software AG installation directory that contains the host Integration Server.
*If you are installing both the host Integration Server and the adapter, specify the installation directory to use.
The Installer will install the adapter in the Integration Server_directory \packages directory.
6. In the product selection list, select Adapters > webMethods Remedy Adapter 7.1. You can also choose to install documentation.
Alternatively, you can download the adapter documentation at a later time from the Software AG Documentation Web Site.
7. After installation is complete, deploy the AR System library files on the host Integration Server as follows:
Note:
Deploy the library files for the operating system on which Integration Server is installed; for example, if the Integration Server is installed on a Solaris system, deploy the library files for Solaris.
*Copy the relevant AR System jar files to the Integration Server_directory \packages\WmRemedyAdapter\code\jars directory. For a list of the AR System jar files for each AR System version and the exact source location of the jar files, see the webMethods Adapters System Requirements .
*For AR System 7.1 along with the relevant AR System jar files (see the previous bullet), copy the required native libraries to the Integration Server_directory \lib directory. For information about the native libraries, see the Remedy AR System API Reference Guide for AR System 7.1.
For more information about the Java API requirements and C API package contents of the BMC Remedy AR System 7.1 or later, see the respective Remedy AR System API Reference Guide for each version.
8. Start the host Integration Server.