Troubleshooting Connection Problems

When running the CONNX Data Dictionary program from the CONNX administrator, an error message may appear after login information is supplied for the OpenVMS system running CONNX. The two messages that appear may either read:

"Unable to connect. Please make sure your User ID, Password, and Node are correct. Unable to open connection to server."

or

"Unable to open connection to server."

Some common causes and solutions for these connection problems are as follows:

  • Possible problem
    Communication problems exist between the computer and server.

  • Solution
    Test the communications link by conducting the Pinging the OpenVMS Server - TCP/IP procedure. If you cannot ping successfully, refer the problem to your network administrator.

  • Possible problem
    Error messages appear during OpenVMS server installation.

  • Solution
    Review the log file of your CONNX installation for OpenVMS server by conducting the Reviewing CONNXSETUP.LOG using FTP -TCP/IP procedure.
     

  • Possible problem
    Insufficient user account privileges messages appear.

  • Solution
    Verify that a particular user account has the required installation privileges by conducting the Testing User Account Privileges procedure.
     

  • Possible problem
    CONNX does not start when the OpenVMS server is booted

  • Solution
    Verify you added the necessary lines to the OpenVMS server SYSTARTUP file, or that the lines were typed correctly by conducting the Editing the OpenVMS Site-Specific Startup Command procedure.

Related Topics

image\CHICLET.gif CONNX OpenVMS Installation Procedure

image\CHICLET.gif Testing OpenVMS Server Installation

image\CHICLET.gif About the OpenVMS User Account and Password

image\CHICLET.gif Testing User Account Privileges