Before You Begin

1. Shut down all non-Software AG applications that are running on the machine from which you are going to uninstall. If these applications are not shut down, the uninstaller will not be able to remove key files that are locked by the operating system.

2. All Software AG products you are going to uninstall must be shut down, as must all other Software AG products that are running in the same installation directory, so the uninstaller can remove key files that are locked by the operating system. If the products are running as applications, shut them down manually. If the products are running as services or daemons, the uninstaller will automatically shut down many of them, but you must manually shut down some products. See your product installation guide for detailed information; shut down the same products the guide instructs you to shut down before you install products.

3. If you are going to uninstall from a Mac OS X or other UNIX system, log on to the machine as the same user that installed the products. If the products to uninstall are on a remote machine, do the following:

a. Allow the remote machine to access your local machine’s X11 display. If your local machine is a UNIX system, you can use the command xhost +remote_machine . If your local machine runs a X11 emulation on Windows, you might have to set a property in your emulation software.

b. Log on to the remote machine and set the shell variable DISPLAY to the value of your local machine’s X11 display. For example, if you are using a sh, ksh, or bash shell, you can use export DISPLAY=local_machine:0.0. If you are using a csh or tcsh shell, you can use setenv DISPLAY=local_machine:0.0.

4. Uninstall as many fixes as possible from the products you are going to uninstall. (Not all fixes can be uninstalled.) For instructions, see Using the Software AG Update Manager.

5. If you are going to uninstall all products from the target installation directory, the uninstaller will delete all files from the Software AG_directory /install directory except the logs and the installer-maintained history.txt file. If you want to keep files that are stored in the Software AG_directory /install directory, move the files to a non-Software AG directory.

6. Reboot your system.

7. The uninstaller does not delete files that were created after you installed your products (for example, user-created or configuration files), nor in most cases does it delete the directory structure that contains the files. If you are going to reinstall into the same directory, delete the product directories after uninstallation is complete or, if you want to save the files, move them.