To avoid file or product conflicts, do not run the Update Manager and the Software AG Installer at the same time.

Before applying a fix to a product, back up the Update Manager installation directory and the product directory.

Back up the Update Manager installation directory regularly, in synchronization with your regular backups of your Software AG products. These backups ensure that Software AG can restore the products as well as the Update Manager metadata to a known point of time.

Read the readmes for all fixes you want to install before installing the fixes. The readmes describe the issues that have been fixed and provide cautions and warnings (for example, that some fixes cannot be uninstalled). Some readmes also provide steps you must perform before or after you install the fixes. The fix installation chapter explains how to access readmes.

Verify fixes in a development or test environment of Software AG products before promoting the fixes to production environments. Take extra care to verify fixes whose readme indicates uninstallation is not possible. Then create a fix image and install fixes from that image into production environments for the reasons cited in Fix Installation.