When a customer encounters issues with Software AG products, Software AG provides diagnostic collectors to gather specific details about the issue, or if the issue is not reproducible, a test patch to try. In the past, you deployed these support patches (that is, diagnostic collectors and test patches) manually, by unzipping jar files or modifying code yourself.

You can now use the Update Manager to apply support patches automatically. These contain code that enables the logging of additional information about the product installation and attempts to verify a solution to the problem the installation is experiencing. You then run your products as usual, manually collect the logs, and send the logs to Software AG for diagnosis.