Install Test Patch and Diagnostic Collector from Empower or a Diagnostic Image

2. In the Action list, select Test patch and Diagnostics collector and then select Install test patch and diagnostic collector from Empower or Install test patch and diagnostic collector from image.

3. For Product directory, specify the full path to the product installation directory to diagnose.

If you are installing from...	Do this...
Empower	Provide your Empower user name and Password.
An image	For Image file name, specify the full path to the file from which to install. The path to the image file cannot include spaces. Image files have the extension .zip.

If you are installing from Empower, the Update Manager tries to connect. If your company connects to the Internet through an HTTP or Socks proxy server, you must use that proxy server to install. The Update Manager gives you the option to specify the proxy server connection settings.

The Update Manager displays the custom diagnostic selection tree. The tree lists the products in the specified product installation directory and any custom diagnostics already installed in the directory with the word (Installed). If you are installing from an image, the tree displays the custom diagnostic in the image.

7. Select the custom diagnostic to install, select Next, and select Next again.

You might see a message that says you must install a certain fix before you can install the custom diagnostic. Exit the current action, follow the instructions in Installing Fixes to install the specified fix, and then follow the instructions in this section again to install the custom diagnostic.

8. Depending on the products you are working with, the Update Manager might ask for product connection values. The Update Manager needs the connection values to shut down and act on the indicated products.

Note:

If multiple instances of a product exist on the machine, make sure the connection values you supply identify the instance that is in the specified product installation directory.

9. Select Next. The Update Manager installs the custom diagnostic, and then displays the installation complete panel.

If the custom diagnostic is a diagnostic collector, it begins collecting information as soon as you start the products. If the custom diagnostic is a test patch, it might resolve the issue.