Uninstall Products

1. Shut down all non-Software AG applications that are running on the machine from which you are going to uninstall. If these applications are not shut down, the uninstaller will not be able to remove key files that are locked by the operating system.

2. If Software AG products in the directory from which you are going to uninstall are running, those products must be shut down or the uninstaller will not be able to remove key files that are locked by the operating system. The uninstaller will automatically shut down many of these products, but you must shut down some products manually before running the uninstaller. For details, see the section on shutting down products earlier in this chapter.

3. If you are going to uninstall all products in the installation directory, and you want to keep files you have stored in the Software AG_directory /install directory, move the files to a non-Software AG directory. The uninstaller will delete all files from the Software AG_directory /install directory except the logs and the installer-maintained history.txt file.

4. If you are going to uninstall Process Performance Manager, the Cloud Agent will be uninstalled automatically from Windows systems. From Linux systems, you must uninstall the Cloud Agent daemon manually. Go to the Software AG_directory /ppmmashzone/server/bin directory and run these scripts with sudo or root privileges:

5. If you are uninstalling from a UNIX system, and you used sudo to register daemons and set file permissions during or after installation, you must also use sudo to unregister daemons and remove file permissions.

If you are not using an uninstallation script to uninstall, you can tell the uninstaller to perform this task, or you can perform this task now by executing the script Software AG_directory /bin/beforeUninstallAsRoot.sh as the root user.

If you are using an uninstallation script, the uninstaller cannot execute the script because it does not store the sudo password, for security reasons. You must execute the script yourself now.

Important:

You must either have the uninstaller execute the script or run it yourself, or some products might not work correctly.

6. Uninstall the products using the Software AG Uninstaller. For instructions, see Using the Software AG Installer .

7. Reboot your system.

8. The Software AG Uninstaller does not delete files that were created after you installed your products (for example, user-created or configuration files), nor does it delete the directory structure that contains the files. If you are going to reinstall into the same directory, delete the product directories after uninstallation is complete or, if you want to save the files, move them.