Shut Down Products

Shut down all non-Software AG applications that are running on the machine on which you are going to install. If these applications are not shut down, product files might become corrupted.

If you are installing new products into an existing Software AG product installation directory (that contains products from the same release), running products in that directory must be shut down or the installer will not be able to update key files that are locked by the operating system. The installer will automatically shut down many of these products and then restart them after installation. However, there are some products you must shut down manually before running the installer (and restart manually after installation is complete), as follows:

Product	Steps
CentraSite	Shut down the Software AG Runtime service and the CentraSite Registry Repository service.
Content Service Platform	See the instructions in the product documentation.
Optimize	For a UNIX system, use the instructions in the product documentation. For a Windows system, shut down products running as applications from the Start menu, and shut down products running as services from the Services window. Services are listed as Software AG product release.
Terracotta Server Array	Run the bin/stop-tc-server.{bat\|sh} command. If you are running a mirror group, shut down the passive server and then the active server.

During installation, if the installer still finds running Software AG products in the target installation directory, it will prompt you to shut them down.