1. Shut down all non-Software AG applications that are running on the machine from which you are going to uninstall. If these applications are not shut down, the uninstaller will not be able to remove key files that are locked by the operating system.

2. If Software AG products in the directory from which you are going to uninstall are running, those products must be shut down or the uninstaller will not be able to remove key files that are locked by the operating system. The uninstaller will automatically shut down many of these products, but you must shut down some products manually before running the uninstaller. For details, see the section on shutting down products earlier in this chapter.

3. If you are going to uninstall all products in the installation directory, and you want to keep files you have stored in the Software AG_directory /install directory, move the files to a non-Software AG directory. The uninstaller will delete all files from the Software AG_directory /install directory except the logs and the installer-maintained history.txt file.

4. Run the Software AG Uninstaller as instructed in Using the Software AG Installer .

5. Reboot your system.

6. The Software AG Uninstaller does not delete files that were created after you installed your products (for example, user-created or configuration files), nor does it delete the directory structure that contains the files. If you are going to reinstall into the same directory, delete the product directories after uninstallation is complete or, if you want to save the files, move them.