Troubleshooting the Installation

System Management Hub does not provide services for handling errors during installation.

Errors or exceptions may occur at any point after installation or upgrade. Following are the possible scenarios. You can find explanations and solutions for each of the errors.

The information is organized under the following headings:

Windows
UNIX

Windows

Problem	Solution
You receive the message: "Error: Bind failed (Task already started or attempt to open privileged socket)"	This is a TCP registration error. Check to see if the specified server is already running. If the server is not running, then the default ports are being used by another program. Choose another port and restart the server (consult the appropriate sections of the documentation for more information).
You cannot start the Software AG Runtime service	This error occurs when there are Software AG Runtime registration problems. Enter the following from the console: `argmlsrv -register`
You cannot start the Client/Service Layer service	This error occurs when there are Client/Server Layer server registration problems. Enter the following from the console: `argsrv -register`
You cannot use Apache as HTTP server for Software AG Runtime or you cannot open the logon page.	Check the Apache configuration.
You cannot use the web interface or batch environment or you cannot get the host list.	Check the configuration stored in the system registry.
You cannot open the logon page after upgrading from ver. 4.1 to ver. 8.x	Check the configuration stored in the system registry. You cannot access the logon screen if you have previously saved the link to it. In this case, you must change the port in your link to System Management Hub default Software AG Runtime HTTP port (default is 10010).

UNIX

Problem Solution

Problem	Solution
You get the following message: "Error: Bind failed (Task already started or attempt to open privileged socket)."	This error occurs when there is a TCP registration error. Check to see whether the specified server is already running. If the server is not running, then the default ports are being used by another program. Choose other ports and restart the server.
You cannot use Apache as HTTP server for Software AG Runtime or you cannot open the logon page.	This error occurs when you cannot use Apache as HTTP server for Software AG Runtime. Check the Apache configuration.
You cannot use the web interface or batch environment or you cannot get the host list.	The `$ARGDIR` system environment variable must be defined (the installation procedure sets the variables). `$ARGDIR` must point to your installation base directory.

You get the following message: "Error: Bind failed (Task already started or attempt to open privileged socket)."

This error occurs when there is a TCP registration error. Check to see whether the specified server is already running.

If the server is not running, then the default ports are being used by another program. Choose other ports and restart the server.

You cannot use Apache as HTTP server for Software AG Runtime or you cannot open the logon page.

This error occurs when you cannot use Apache as HTTP server for Software AG Runtime.

Check the Apache configuration.

You cannot use the web interface or batch environment or you cannot get the host list.

The $ARGDIR system environment variable must be defined (the installation procedure sets the variables).

$ARGDIR must point to your installation base directory.