To avoid file or product conflicts, do not run Update Manager and the Software AG Installer at the same time.

Run only one Update Manager instance at a time from the same directory. Make sure the entire fix installation is complete, including post-fix installation tasks described in the fix readme, and the Update Manager instance is shut down before starting any other Update Manager instance.

Do not modify or remove files that have been installed or created by the Software AG Installer or Update Manager unless specifically instructed to do so by Software AG. Do not modify or remove files from the Software AG_directory\install or UpdateManager directory; these directories contain important metadata that is used by the installer and Update Manager.

Before applying a fix to a product, back up the Update Manager installation directory and the product directory.

Back up the Update Manager installation directory regularly, in synchronization with your regular backups of your Software AG products. These backups ensure that Software AG can restore the products as well as the Update Manager metadata to a known point of time.

Read the readmes for all fixes you want to install before installing the fixes. The readmes describe the issues that have been fixed and provide cautions and warnings. Some readmes also provide steps you must perform before or after you install the fixes. The fix installation chapter explains how to access readmes.

Verify fixes in a development or test environment of Software AG products before promoting the fixes to production environments. Then create a fix image and install fixes from that image into production environments for the reasons cited in Fix Installation.