Complete Installation and Upgrade Information for Software AG Products : Upgrading Software AG Products : Install New Products and Begin Migration : Prepare the Old Environment for Upgrade : Prepare the Old Integration Server : Make Sure Queues are Drained and Complete or Suspend Business Processes
Make Sure Queues are Drained and Complete or Suspend Business Processes
1. Go to the Settings > Messaging > JMS Settings page. In the JMS Connection Alias Definitions area, make sure the CSQ Count field shows 0 for every JMS connection alias.
2. If you are going to upgrade business processes, and you have business process models that use volatile transition documents and process instances of those models are in a Started state, allow the Started process instances to complete or suspend them before you upgrade.
Important:  
If you do not allow Started process instances to complete or suspend before you upgrade, you could lose data.
Note:  
Started process instances of models that use guaranteed transition documents do not have to complete or be suspended before you upgrade.
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