The term 'Quality Management' (QM) applies to all activities that define a company's quality policy, objectives, and responsibilities. The means for implementing these activities include quality planning, quality control (process management), quality assurance, and quality improvement (quality promotion).

To ensure the quality of products and processes within a company, adequate documentation has to be produced that enables the company to evaluate, compare, and improve products and processes.

ARIS support: Product trees can be used for product documentation as they allow for efficient classification of products. This type of representation is increasingly used in the service industry, particularly in public administration. Furthermore, the product selection matrix enables a company to illustrate which of its functions are required for the creation of which products, and which organizational units are responsible for production.

Another main objective of QM documentation is to document processes that can be recorded by means of EPCs, PCDs, or office and industrial processes, be evaluated by reports, or refer to documents and applications within the company.

Use of procedure models to support project management in the certification process according to nationally and internationally recognized standards, such as ISO or VDA.

ARIS support: A procedure model describing certification (e.g., the ARIS procedure model) can be represented using a value-added chain diagram. Individual steps can be described in more detail by assigning additional process models.

Creation of quality documents required for certification.

ARIS support: The structuring model subdivides individual certification standards into their components. Individual items of a structuring model can be assigned company models for quality control. For example, these models can be process models in the form of EPCs, office or industrial processes, organizational charts, or value-added chain diagrams.

Using ARIS Architect, reports can be generated that are approved as a QM manual for certification purposes.