Designing and Implementing Business Process Models : ARIS Method manual : Customer Experience Management (CXM) : Linking CXM and BPM : Analysis capabilities : Queries : Find customer touchpoints clustered by associated channel
Find customer touchpoints clustered by associated channel
This query is started for objects of the Distribution channel object type and shows all customer touchpoints belonging to a distribution channel in order to provide you with a quick overview.
Find customer touchpoints clustered by associated channel
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