Designing and Implementing Business Process Models : ARIS Method manual : Customer Experience Management (CXM) : Linking CXM and BPM : Analysis capabilities : Queries : Find customer touchpoints clustered by associated ownership
Find customer touchpoints clustered by associated ownership
This query is started for objects of the Organizational unit object type and shows all customer touchpoints belonging to an area of responsibility in order to provide you with a quick overview.
Risks and initiatives for all customer touchpoints
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