Pinging a Device
If the mobile device management has been allowed on a device, you can ping this device. This is helpful if you want to check whether a device is responding to Mobile Administrator. A push notification will then be sent to the device, asking the device to respond.
To ping a device
1. Click 
. 2. Click the link for the device that you want to ping.
3. On the Device tab, click Ping Device.
The response from the device is shown next to the button. You should see a response such as "This device was last seen less than a minute ago".
If the previously shown response (for example, "This device was last seen 7 days ago") does not change, this may mean that the device is currently switched off or that it is currently not able to send and receive mobile data.
