Installer 10.7 | Complete Installation and Upgrade Information for Software AG Products | Upgrading Software AG Products On Premises | Critical Factors and Requirements for Successful Upgrade | Troubleshooting
 
Troubleshooting
If you encounter errors during the upgrade, try the troubleshooting methods below.
*Look in log files.
The table below lists the types of logs that record upgrade information and their locations.
Type of Log
Location
Installation and uninstallation
new_Software AG_directory/install/logs directory
Product
In a logs directory in the product file structure, or in the new_Software AG_directory/profiles/product/logs directory.
Data migration
new_Software AG_directory/install/logs directory and product directories indicated by the upgrade procedures
Database migration
new_Software AG_directory/common/db/logs directory.
*Go to the Knowledge Center on the Empower Product Support Website and read tech articles (for example, KB 1788395). Use keywords such as upgrade to search for relevant tech articles, and search for your old release, your new release, and all releases in between.
*Go to the Software AG TECHcommunity and:
*Join the upgrade discussion forum (Forums > webMethods > Upgrade).
*Read and share tips and tricks and other information in the upgrade wiki (Wiki > webMethods > Upgrade).
If you cannot resolve the problem using the methods above, contact Software AG Global Support.