Troubleshooting
If you encounter errors during the upgrade, try the troubleshooting methods below.
Look in log files.
The table below lists the types of logs that record upgrade information and their locations.
Type of Log | Location |
Installation and uninstallation | new_Software AG_directory/install/logs directory |
Product | In a logs directory in the product file structure, or in the new_Software AG_directory/profiles/product/logs directory. |
Data migration | new_Software AG_directory/install/logs directory and product directories indicated by the upgrade procedures |
Database migration | new_Software AG_directory/common/db/logs directory. |
Go to the
Knowledge Center on the
Empower Product Support Website and read tech articles (for example, KB 1788395). Use keywords such as
upgrade to search for relevant tech articles, and search for your old release, your new release, and all releases in between.
Join the upgrade discussion forum (Forums > webMethods > Upgrade).
Read and share tips and tricks and other information in the upgrade wiki (Wiki > webMethods > Upgrade).
If you cannot resolve the problem using the methods above, contact Software AG Global Support.