Software AG Infrasructure 10.7 | Collecting Diagnostic Information About Software AG Products | About the Software AG Diagnostic Tool
 
About the Software AG Diagnostic Tool
 
Requirements for Using the Diagnostic Tool
The Software AG Diagnostic Tool enables you to collect diagnostic information about the Software AG Common Platform and the OSGi profiles of Software AG products. You can collect and archive files from the Software AG installation directory and Software AG Update Manager, or edit the log configuration files for product profiles. The tool supports collecting information about different releases of Software AG products. You can collect the following information:
*Configuration information for each product profile, located in Software AG_directory \profiles\<profile>\configuration
*Log files for each product profile, located in Software AG_directory \profiles\<profile>\logs
*P2 metadata files for each product profile, located in Software AG_directory \profiles\<profile>\p2
*Log files from Software AG Update Manager
*Fix levels
*The content of the Software AG_directory \install folder including:
\logs
\profile\logs
\products
\history
\fix\logs
*The content of the Software AG_directory \common\runtime\bundles folder
*Validation of the integrity of the Software AG Common Platform and the OSGi profiles of Software AG products
In addition, you can use the Diagnostic Tool to edit the log4j2.properties log configuration file for a product profile. The file is located in the Software AG_directory \profiles\<profile>\configuration\logging directory.
The Diagnostic Tool is installed together with the Common Platform. You start the tool from an executable jar located in the Software AG_directory \common\lib\diagnostic-tool directory. You can use the web user interface of the tool or run the tool from the command line.