Software AG Infrasructure 10.7 | webMethods Metering | Troubleshooting the webMethods Metering Agent
 
Troubleshooting the webMethods Metering Agent
 
Using the webMethods Metering Agent Diagnostic Tool
For optimal performance of the webMethods Metering Agent, the default metering log level is WARN. At the first startup, the webMethods Metering Agent creates the Software AG_directory \common\metering\storage directory that contains the local files for the internal caching. Any errors that might occur are recorded in the system logs of the webMethods product that uses the metering.
The following table shows what you can do if you encounter any errors in the system logs.
Error type
Action
Connection timed out
or
Unknown Host Exception
Make sure that the server in the metering configuration is accessible from your environment.
Other
Send Software AG Global Support:
*The diagnostic files generated with the webMethods Metering Agent diagnostic tool. For details, see Using the webMethods Metering Agent Diagnostic Tool.
*The archived system logs of the webMethods product and the contents of the Software AG_directory /common/metering directory.