Before Installing Fixes and Support Patches
Do not modify or remove files that are installed or created by
Command Central when installing fixes or support patches unless specifically instructed to do so by
Software AG. Do not modify or remove files from the
Software AG_directory/UpdateManager directory.
Back up the
Software AG_directory/Update Manager installation directory regularly, in synchronization with your regular backups of your
Software AG products. These backups ensure that
Software AG can restore the products as well as the Update Manager metadata to a known point of time.
Before installing a fix or support patch on a product, back up both the Software AG_directory/Update Manager installation directory and the product directory. Before installing a fix in a production environment, verify the fix in a staging environment.
Install fixes and support patches as follows:
Product Release | Action |
9.9 and later | Install fixes and support patches from Command Central. First create local mirror repositories that contain the fixes and support patches to install using the instructions in this help. |
9.8 | Install fixes and support patches from Command Central. First create local mirror repositories that contain the fixes and support patches to install using the instructions in this help. Note: If you are creating a standalone installation (as opposed to a software stack), install SPM 9.8 Fix 4 or later on the Platform Manager for the products. |
9.7 | Install fixes from Command Central. First create image repositories that contain the fixes to install using the instructions in this help. Note: If you are creating a standalone installation (as opposed to a software stack), install SPM 9.7 Fix 6 or later on the Platform Manager for the products. |
9.6 and earlier | Use Software AG Update Manager to install fixes and support patches. |
If you encounter problems after installing a fix or support patch, contact
Software AG Global Support.