View the case type

Name of the case type for the case instance.

View the case properties such as case number, description, priority, and status

See Case Properties.

View activities, workflows, comments, attachments, and hours logged for the case.

Use the toggle switches on the left side vertical bar of the case details page to show/hide Activities, Workflows, Activity Stream, Attachments, and Hours Logged panels of the case instance.

Add activities

See Adding Activities to Case Instances.

Perform case actions such as Assign to User and Delete

See Case Actions.

View the business data of the case instance

Business data of the case is displayed in the Business Data tab.

Change the priority of a case

Select a priority for the case from the Priority list. Case priorities are defined in AgileApps. For more information, see the AgileApps documentation.