Hybrid Integration 10.2 | Integrating Cloud Applications on Software AG Hosted Environment | Integration Cloud | Connect | Applications | Accounts | Account Configuration Details | Zendesk
 
Zendesk
Integration Cloud connects to Zendesk using the Zendesk API v2. It includes ticketing system, self-service options, and customer support features, and allows you to create, update, and solve customer support tickets and also track problems and questions.
Field
Description
Server URL
Provide the login endpoint to initiate communication with the SaaS provider. For example, the end point URL is of the format: https://<domain>.zendesk.com. Replace <domain> with your actual Zendesk instance.
Response Timeout
The number of milliseconds Integration Cloud waits for a response before canceling its attempt to connect to the back end. In case the network is slow or the back end processing takes longer than usual, increase the Response Timeout value. It is recommended to specify a value other than 0. If you specify 0, Integration Cloud will wait indefinitely for a response.
Retry Count on Response Failure
The number of times Integration Cloud attempts to connect to the back end to read a response if the initial attempt fails. If an I/O error occurs, it will retry only if you have selected the Retry on Response Failure option.
Retry on Response Failure
Whether Integration Cloud should attempt to resend the request when the response has failed, even though the request was sent successfully. Select this option if you want to re-establish the connection.
Consumer ID
Also referred to as the Client ID, this is a client identifier issued to the client to identify itself to the authorization server.
Consumer Secret
Also referred to as the Client Secret, this is a secret matching to the client identifier.
Access Token
This token is used for authentication and is issued by the Authorization Server. Zendesk REST APIs use OAuth 2.0. The Access Token is passed when you invoke any of the REST API endpoints.
Refresh Token
A token used by the client to obtain a new access token without involving the resource owner.
Refresh URL
This is the provider specific URL to refresh an Access Token.
Adding or Editing Accounts

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