Sending an Instant Email

webMethods and Intelligent Business Operations 10.2 | Administering and Monitoring Business Processes | Closed Loop Analytics Help | Escalating Problems | Sending an Instant Email

Most panels of the Business Process dashboards contain the email icon

that allows you to send an instant email when noticing a problem with the process data displayed on the panel. For an overview of all panels with the instant email action, see Reviewing Processes on the Business Process Dashboards.

Note: Before sending instant emails, you must have configured an email account on MashZone NextGen that is used as a sender address. For more information, see Customizing Email Settings in MashZone NextGen. Additionally, you must have configured a mail server, see Customizing the Optimize Email Settings.

To send an instant email:

1. Click

on the panel that contains process data you want to send to other interested parties.

2. In the Send Email pop-up dialog, enter a valid recipient address in the To field. Optionally, you can enter a message text in the Message field.

Note: Note that the fields From, Subject and Details are pre-filled. From contains the sender address you configured on MashZone NextGen. Subject contains the name of the panel the information is sent from. Details contains details on the panel data.

3. Click Send to send the information, or Cancel to abort the email action.

The email is sent via the mail server you configured. The generated email includes a link that enables the recipient to view the dashboards in the state in which the email was created.