Understanding API Portal Component Status in ACC

When using the list command in the ACC, the command response lists components by their component name (runnable instance ID), followed by the state of the component. Possible states are as follows:

State	Meaning
UNKNOWN	The component state is not yet known. This state is normally only shown directly after the ACC service is (re-)started.
STOPPED	The component is currently not running.
STARTING	The component is starting, but this process is not yet complete.
STARTED	The component is running.
STOPPING	The component is stopping, but this process is not yet complete.
DOWN	The component has crashed. The agent attempts to automatically restart the component momentarily.
FAILED	The component has crashed. The agent has given up trying to restart the component (or automatic restarting has been disabled).

If a component does not start properly, look at the logs of the component. The logs are available at Software AG_directory \API_Portal\server\bin\work\work_component_name\base\logs. If you need additional help to determine why components are not starting, contact Software AG Global Support.