Complete Installation and Upgrade Information for Software AG Products : Using the Software AG Update Manager : Concepts : Product Troubleshooting
Product Troubleshooting
Support Patch Installation
Support Patch Uninstallation
Software AG provides support patches (that is, diagnostic collectors, test patches, or pre-QA fixes) when customers experience problems with products. These support patches contain code that enables the logging of additional information about the product installation and attempts to verify a solution to the problem the installation is experiencing. After installing a support patch, you run your products as usual and send the logs to Software AG for diagnosis.
In the past, you deployed these support patches manually, by unzipping jar files or modifying code yourself. You can now use Update Manager to install support patches automatically.
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