When you develop a new process model, there may be times when the process does not execute as expected, and you want to find out why. Similarly, an existing process model may suddenly begin to behave in an unexpected manner, and you want to know why. The Process Engine provides you with the ability to gather troubleshooting information in the following ways:

You can use this information for your own troubleshooting efforts, and you may be asked to provide either or both of the above to Software AG Global Support if you have opened a support issue.